Dr. John Mlinarcik

About Dr. John Mlinarcik: “The man is exceptional… His name counts for 60 points in Scrabble alone; he’s phenomenal!

Jim Ziegler, Professional Speaker, Automotive Legend

TelePulse

“TelePulse is a fabulous use of technology allowing a manager to be fully aware of the productive or destructive real time telephone dialog between the employee and the customer. Problems are resolved and/or prevented by virtue of immediate knowledge a supervisor has regarding inbound phone call content. Worth every penny invested. “

Dan Leahy, General Manager Volvo Village of Norwell, Audi of Norwell & Porsche of Norwell

CallCoach

“I have used the entire spectrum of CallCoach training products for over fifteen years.  They have helped us obtain and remain one of the largest Cadillac dealerships on the eastern seaboard.”

Tim Lerchenfeldt, General Sales Manager RC Olsen Cadillac

“I went from selling 12 units per month to 25 when I was selling. CallCoach was the primary driver in my success. Now as the General Manager of the largest Honda dealership in Lincoln, I wouldn’t think of running my store without it.”

Eric Olsen, General Manager Honda of Lincoln

TalkPro

“For any dealership who realizes the extreme value of the inbound phone call for setting appointments that directly relate to selling more vehicles, I’d strongly recommend PCS-Global & Dr. John’s program. It’s head and shoulders above any other in the industry! I stand ready to act as a reference for what their program has done for me!”

  • Appointment to Call average was 2.4 to 10 (24% prior to phone skills workshop)
  • More than doubled or 58% Appointments to Calls after training
  • Sold 138 units in May; 150 in June; and 185 in July (best June in three years)
  • Gross profits exceeded $580,000 (training was $2,500/day – pretty good ROI wouldn’t you say?!)
  • In July, out of 120 dealers – we are up 16% to 24%
  • Keys to success: dedication to the CallCoach Roadmap; no script deviation; and a 10-15 minute meeting with AM and PM staff everyday for 2 weeks following training
Bill Harned, General Manager Jerry’s Ford

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