TelePulse

TelePulse© monitors interactions between staff and customers to pinpoint business improvement in key areas such as customer relations, customer recovery, sales, service, and marketing. 

Pinpoint Your business improvement opportunities.

Eighty six percent of all dealership sales today start with an incoming phone call. TelePulse© provides your dealership a team of remote agents who listen to every customer interaction that is received on your toll-free or local recorded lines, creating abbreviated summaries of each call.  It provides you a transcribed synopsis of your calls in an easy, personalized web-based report that is available 24 hours a day.

TelePulse© monitors interactions between staff and customers to pinpoint business improvement in key areas such as customer relations, customer recovery, sales, service, and marketing.  Key personnel will regularly know the content of their departments’ calls. TelePulse© also provides owners and managers current information for Sales and Service Department meetings, appointment confirmation and marketing efforts.

Phone Call Confidence

We help your staff build the know-how and confidence to navigate every call, obtain important prospect information, and set the appointment.

Handling Difficult Situations

We’ll even teach you how to handle the difficult ones, to end up with happy, satisfied customers…and successful employees.

Evaluation Process

Their evaluation reinforces what your call handlers are doing well, and identifies what they need to do differently.

Never lose another Customer

Included with TelePulse© is the original Save-A-Deal.  If a call is mishandled, TelePulse© agents will send an alert called a Save-A-Deal notification. This allows the management team to follow up immediately with a customer – often resulting in a customer recovery or an opportunity to save a deal.

Telepulse© subscribers have a personalized dashboard with a secure log in and password that allows them to check on the status of their recorded phone calls anytime they choose. Clients have the same information available in CallCapture©, yet with the addition of the call summaries, classification by handlers, departments, and appointment information.

TelePulse integrations

TelePulse integrates with CallCoach® our dynamic performance management solution as well as with CallCapture, our easy-to-use online call reporting tool that tracks and records your inbound calls and save them.

Call us at 888.481.8771 or email us at info@pcs-global.com. We’ll show you how Telepulse© and PCS-Global will make a difference in your dealership.

CONTACT

(734) 542-6969

(888) 481-8771

141 N Center St, Suite 201 Northville, MI 48167

info@pcs-global.com

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