As we perform our regular duties of consulting and training companies, we often receive word of great information that we wish to share with our readers. Via Salesforce Canada, here’s an infographic that may help you understand how better customer service can impact your marketing efforts.
Wouldn’t you like to take the guessing out of the personal interaction and provide your customers with the car buying experience they desire? Further, if you consider your employees as customers of management, then these same personality and communication principles apply to all of you employees as well. Therefore, to end up focusing on your buying customers, a good place to start is with your “employee customers.”