Coaching is Essential to Success
As a sales manager, one of your jobs is to coach your staff and help your people improve and grow on the job. PCS-Global will help you do that.
Performance Management Solution
CallCoach® is our dynamic performance management solution that helps you maximize your team’s response to every incoming phone call and convert those prospects into dealership visitors.
CallCoach® Coaches Will Help Ensure:
• Inbound calls are answered professionally
• Prospects are properly qualified and invited to the dealership
• Call handlers’ responses to every phone call is maximized
• Converts phone prospects into showroom visitors more likely to buy
• Virtually teaches call handlers the time-tested, research-driven 7+ skills
• Individually reinforces “what to say” and “how to say it” on their actual customer calls
• Emphasizes what each call hander did well and what they need to do differently next time
• Builds confidence to navigate every call, obtain important prospect information and set appointments that show
• A preferred phone script or Roadmap is followed, measured, tracked and trended
call coach integrations
CallCoach® integrates with CallCapture, our cost effective call recording product as well as with TelePulse, our call transcription product to provide you a fully integrated program that helps your staff do their best.
Call us at 888-481-8771 or email us at firstname.lastname@example.org and learn how CallCoach® will increase your appointment set ratios over time! We will be happy to show you how CallCoach® and PCS-Global will make a difference in your dealership.